Cancellation policy

Last updated: October 12, 2026

This policy applies to any purchase option offered at checkout on beautyorvian.com, including subscriptions (“Subscribe & Save” / refill deliveries) and any other recurring or deferred purchase. These purchases are operated by Sells Collection, doing business as Orvian (“Orvian,” “we,” “us”).

1. How subscriptions work
When you choose a subscription, you authorize us to charge your selected payment method automatically on a recurring basis at the frequency you selected (for example, every 30, 60, or 90 days). The price is the subscription price shown at checkout, plus any applicable taxes and shipping. Your subscription continues until you cancel it.

2. Reminder before each charge
We send an email reminder before each upcoming renewal charge. It includes the date and the amount, so you have time to skip, change, or cancel your order.

3. How to cancel
You can cancel your subscription at any time, with no cancellation fees and no minimum commitment. You can cancel in any of these ways:

• Online: log in to your account at beautyorvian.com, go to Subscriptions, and select Cancel subscription.
• Email: write to hello@orvianbeauty.com or orvianbeauty@outlook.com with your name, the email you used to order, and your order number.
• Live chat: contact us through the 24/7 live chat on our website.

4. Cancellation timing
To avoid your next charge, cancel at least 48 hours before your next scheduled billing date. If you cancel after a renewal has already been charged, that order will be processed and shipped as normal. Cancellation applies to all future deliveries.

5. Skip, pause, or change
Instead of cancelling, you can skip a delivery, pause your subscription, change your delivery frequency, or swap products from your account or by contacting our support team. These changes must also be made at least 48 hours before your next billing date.

6. Refunds on subscription orders
Every subscription order is covered by our 60-day risk-free guarantee. If you were charged for a renewal you did not want, contact us within 60 days of the charge and we will help you with a refund according to our Refund Policy. Refunds go back to the original payment method.

7. Failed payments
If a renewal payment fails, we may retry the charge and notify you by email. If we cannot process payment after several attempts, your subscription may be paused or cancelled automatically.

8. Changes by Orvian
We may change subscription prices, products, or this policy. We will notify you by email before any price change takes effect on your subscription, and you may cancel before the change applies.

9. Contact us
Questions about your subscription? Our team is here to help 24/7.
Email: hello@orvianbeauty.com or orvianbeauty@outlook.com
Live chat: available on beautyorvian.com